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CUSTOMER CARE
 
If you have any questions or concerns, our team is dedicated to helping you. You can reach by sending an email to sales@intimix.com

Shipping Policy

We strive to process and ship your orders as quickly and discreet as possible. Packages are plain, unbranded, and do not indicate the contents or the sender, ensuring your privacy at all times. Standard shipping usually takes 3-5 business days for delivery, but this may vary based on your location. For any inquiries regarding your shipment, please feel free to contact our customer service team at sales@intimix.co.za

Return Policy

At IntiMix, we prioritize the health, safety, and peace of mind of our amazing customers! Due to the intimate nature of our products, we want to ensure your satisfaction by offering returns or exchanges only for defective items. This means that products designed for personal use, such as vibrators, dildos, and other intimate accessories, are non-returnable and non-resalable. We appreciate your understanding and are here to help you find the perfect items your needs! *PLEASE NOTE: Once these fabulous products leave our warehouse, they’re considered used and cannot be returned.

FAQ

How can I track my order?
 
Our tracking system allows you to monitor your order's journey from our store to your doorstep. You'll receive regular updates on its progress.
 
What delivery options do you offer?
 
We provide standard and express delivery options to cater to your needs. Whether you prefer fast or economical shipping, we've got you covered.
 
Will anyone know what I ordered?

Absolutely not. We ship all orders in plain packaging without any reference to IntiMix or the nature of the products inside.
How do I get in touch with your couriers?
 
We work with reliable courier services to ensure efficient and secure deliveries. You can contact them directly using the information provided in your shipping confirmation email.
 
What is your returns policy?
 
Our returns policy is designed to provide you with peace of mind. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange.

How do I initiate a return? 

Returning an item is hassle-free with our simple process. Just follow the instructions on our website to return the product and receive a refund.
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